PRIVACY POLICY

Please read the following policy that explains how Crystallize.Me (and “we“, “us” and “our“) collects, uses, discloses and transfers personal information that you provide us on our website, email and other digital platforms (together referred to as “Platforms”), via telephone, when you visit any of our showrooms and/or offices registered under Crystallize.me.  The policy also explains how we collect information through the use of cookies and related technologies when you use our Platforms.  From time to time, we may update this Privacy Policy and the changes will be published on this Platform.

Information you provide to us and how we use it

We collect the information from you as detailed below:

    • When requesting information or an appointment, you will need to register with us.  During the registration process you will be asked to submit personal information (including your name, email and country of residence).  By entering your details in the fields requested, you enable Crystallize.Me to provide you with the services you select;
    • When you intend to purchase products online or by phone, we collect information such as your purchase details and relevant payment information.  In addition, we will also collect personal information from you when you correspond with us (for example, if you contact us with a query about one of our products or services), when you provide your details when you visit our showrooms and/or offices or contact us by telephone; 
    • If you choose to interact with Crystallize.Me via a social media platform or other third party service, we will collect the information you have provided to us through that platform;
    • We also collect certain information automatically about visitors to our Platform, described in the section headed “Cookies and other information that we automatically collect“, below; and

We will use the information we collect from you to:

    • Manage and fulfil purchase and repair orders, facilitate delivery, and to provide after-sales services;
    • Manage our accounts and records;
    • Deal with your enquiries and requests;
    • Send service related communications, including announcements and administrative messages such as order confirmation;
    • Identify products and services we think you might be interested in based on your information, such as your purchase history and your previous interactions with us;
    • Conduct market research so that we can continuously improve the services we provide to our customers;
    • Undertake credit checking, prevention of fraud and other prohibited or illegal activities as part of our efforts to keep our Platform and services secure; and
    • Understand how our Platform is used so that we can continuously improve our Platform and services and other offerings. 

Cookies and other information that we automatically collect

Like most platforms, Crystallize.Me logs IP addresses and uses cookies and similar technologies that allow us to recognise you and to customise your experience, and provide us with information about the way our visitors access our Platform.  You can find out more about how we use cookies and related technologies below. 

What is a cookie?

Cookies are text files, containing small amounts of information, which are downloaded to your computer or mobile device when you visit a website or mobile application.  They are used to recognise your computer as you move between pages on a website, or when you return to a website or mobile application you have visited previously.  Cookies are widely used in order to make platforms work, or to work more efficiently, as well as to provide information to the owners of the platform. 


We use cookies to enhance the online experience of our visitors (for example, by remembering your language and/or product preferences) and to better understand how our Platform is used.  Cookies will tell us, for example, whether you have visited our Platform before or whether you are a new visitor.  They can also help to ensure that adverts you see online are more relevant to you and your interests.

There are two broad categories of cookies:

    • First party cookies – served directly by Crystallize.Me to your computer or mobile device.  They are used only by us to recognise your computer or mobile device when it revisits our Platform.
    • Third party cookies – served by a third party service provider on our Platform, and can be used by the service provider to recognise your computer or mobile device when it visits other platforms.  Third party cookies are most commonly used for platform analytics or advertising purposes.

Cookies can remain on your computer or mobile device for different periods of time.  Crystallizes.Me uses both ‘session cookies’ and ‘permanent cookies’.  Session cookies exist only while your browser is open and are deleted automatically once you close your browser.  Permanent cookies survive after your browser is closed, and can be used to recognise your computer or mobile device when you open your browser and browse the internet again. 

What cookies does Crystallize.Me use?

The Platform serves only the following types of cookies to your computer or mobile device:

Necessary Cookies

Necessary cookies are essential and help you navigate our Platform.  These cookies help to support security and basic functionality of the Platform.  These cookies are necessary for the proper operation of our Platform and if you block these cookies we cannot guarantee your use or the security of our Platform during your visit.

Functional Cookies

These cookies serve a variety of purposes related to the presentation, performance and functionality of this Platform.  Their overall purpose, however, is to enhance visitors’ experience and enjoyment of this Platform.  For example, some of these cookies enable visitors to specify language, product or other platform preferences.  These cookies are used to collect information about how visitors use our Platform.

Performance Cookies

The information gathered does not identify any individual visitor and is aggregated.  It includes the number of visitors to our Platform, the platforms that referred them to our Platform and the pages that they visited on our Platform.  We use this information to help run our Platform more efficiently, to collect broad demographic information and to monitor the level of activity on our Platform.

Advertising Cookies

When you visit our Platform or click on advertisements or promotional areas on the Platform these cookies are used to deliver adverts more relevant to you and your interests.  They are also used to limit the number of times you see an advertisement, as well as help to evaluate the effectiveness of advertising and promotion.  They are usually placed by advertising networks with our permission.  They remember that you have visited a platform and this information is shared with other organisations such as advertisers.  

Social Cookies

These cookies enable users to share pages and content through third party social media and other platforms.  The companies that serve these cookies may also use your information to serve targeted advertising on other platforms.

How to control or delete cookies

We use non-essential cookies on the basis of your consent.  You have the right to withdraw that consent and refuse the use of cookies at any time and we have explained how you can exercise this right below.  Please note that if you choose to refuse cookies you may not be able to use the full functionality of our Platform. 

You can set your cookie preferences by changing your browser settings so that cookies from this Platform cannot be placed on your computer or mobile device.  In order to do this, follow the instructions provided by your browser.

IP addresses

We will collect information about your computer or mobile device, including where available your IP address, operating system, log-in times and browser type.  We use this information to better understand how visitors use our Platform and for internal reporting purposes.  We will anonymise and share this information with advertisers, sponsors or other businesses.

Contact us

If you have any questions about the cookies used on our Platform please contact us at email cmhk@crystallize.me.